Turnaround and Delivery
Learn more about dispatch and delivery times, methods and costs.
- Delivery options
- We keep you informed
- Delivery date information
- Changes to your order
- Damaged or defective orders
- Missed deliveries
- Cancellations
Delivery options
FREE - 10 day service , (10 kg weight limit, UK only)
Pick Up in store - 2 day service - FREE
Standard - 3 day delivery - £5.00 VAT (10 kg weight limit, UK only)
Rush Order - Same day service - £25.00 +VAT
Available for online business card orders only and order placed before noon
Pick up at store between 4.00 pm to 5.00 pm same day.
From the Basket page, you'll see your item description, price, dispatch and delivery information.
Your items will automatically dispatch on the same day they are printed, trimmed and packaged. In the case of finished goods (of the shelf products) they will be dispatched on the next working day.
Depending on the weight and value of your order, your store will select Postal or Carrier Delivery for the most suitable delivery method. You can find the delivery method for your order within your order acknowledgement email.
For carrier deliveries a signature may be required and you may be able to track the status of your order online. Please contact your store for further information.
For postal deliveries no signature is required and order status tracking is not available.?? Please note that we do not ship to P.O. boxes or BFPO addresses.
You can also find delivery costs at checkout, on the order acknowledgement email and online when you view your order on the Order History.
Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.
You can also find delivery costs at checkout, on the Order Confirmation email and online when you view your Order History.
We keep you informed
Shortly after you place your order online, you will receive an order acknowledgement email to confirm that we have received your order.
Once your order has been accepted and dispatched you will receive a dispatch notification email confirming that your order has been processed. This email contains your order details, carrier and possibly tracking information as well as your selected delivery time.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Delivery date information
Dispatch estimates give an indication of when the item will be dispatched from stores for delivery. The items on your order will be dispatched as soon as they become available.
For example, items that show 'Dispatched: Within 24 hrs' are estimated to be dispatched for delivery from stores within 24 hours.
Custom print and refining options on your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered.
Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. You can find your delivery estimate on your Order Confirmation email and online clicking in your Account at the top of the page and selecting Order History.
All estimates are based on business days unless otherwise stated.
Changes to your order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please contact your store as soon as possible.
If you have not received your dispatch notification email 3 days after your order was placed then contact your store immediately.
Delivery Information
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor, our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
If your order is being delivered to someone else in the UK let them know that it is on its way and give them the store details.
Missed deliveries
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.
If your order has passed the scheduled delivery date in your dispatch notification email, please contact your store immediately. They will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
Damaged or Defective Orders
If you have received your order and find that it is damaged, please call your store immediately.
In case of any damage to your delivery, your store will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you're having trouble with your order or believe it is defective or incorrect, please call your store immediately.
Missing Invoices
Within 3-5 days of your order being delivered, you should receive an official invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, again contact your store.
Cancellations
You CAN cancel your order If your order has not yet been printed. Contact the store to get an accurate update on the order status.
You can NOT cancel your order If your order is preparing for shipment or already in transit. Please note that you may be liable for a return transportation charge.
